For Bidders
If you are bidding in an auction and have questions about a specific item, invoice, or pickup/shipping details, please contact the auctioneer running the sale directly.
Each auctioneer manages their own inventory, payment terms, and pickup instructions.
Auctioneer contact details can be found on the auction’s catalog page under Auction Information.
HERE is a guide to help you find an auctioneer's contact information.
If you are experiencing a technical issue with the HiBid platform itself (such as login problems, registration errors, or system performance issues), reach out to our HiBid Support team:
Live Chat: Available during business hours through the Help Center Messenger located in the bottom right hand corner of your screen.
Email: support@hibid.com
Phone: (844)775-4774, Monday–Saturday, 9 AM – 6 PM ET
How to Sell on HiBid
There are two ways to sell items on HiBid:
Become an Auctioneer on HiBid
If you are an auctioneer or auction company, you can apply HERE to sell directly on the HiBid platform.
This allows you to list and manage your own auctions for bidders nationwide.
Consign with an Existing Auctioneer
If you have items to sell but are not an auctioneer yourself, you can consign your items through one of our existing auctioneers.
Auctioneers handle the cataloging, marketing, bidding, and fulfillment process on your behalf.
👉 To get started, click HERE and complete the form.
Helpful Resources
Before contacting support, you may find your answer in our Help Centers:
HiBid Help Center – Tutorials and FAQs for bidders
Quick Tip
When contacting support, please include:
Your name and contact information
Auction name or ID (if applicable)
A brief description of your question or issue
This will help us respond more quickly and accurately.