Not Receiving Emails from HiBid?
If you signed up for HiBid using Sign in with Apple, you may not be receiving important emails — like invoices, outbid notifications, or password reset links.
Why Is This Happening?
When you sign up using Apple, Apple may create a private relay email address for your account instead of using your real one. This is part of Apple's Hide My Email feature, which is designed to protect your privacy — but it can sometimes prevent our emails from reaching your inbox.
Because this address is managed entirely by Apple, the fix needs to happen on their end first.
How to Fix It on Your iPhone or iPad
Open the Settings app (the gray icon with gears on your home screen).
At the top, tap your name.
Tap iCloud.
Scroll down and tap Hide My Email.
Find and tap the HiBid.com entry in the list.
Make sure the Forward To switch is turned ON — this tells Apple to forward your HiBid emails to your real inbox.
If you'd like to change which email address it forwards to, Apple has a step-by-step guide here: How to use Hide My Email – Apple Support
Important Things to Know
Can I change my email address in HiBid?
Unfortunately, accounts created through Apple cannot have the email address changed directly within HiBid. This is an Apple limitation and is not something we are able to override on our end.
What if the steps above don't work?
If forwarding is already enabled and you're still not receiving emails, the simplest solution is to create a new HiBid account using your regular email address. We know that's not the most convenient option, but it will ensure all communication reaches you going forward.
Related Articles
Understanding Invoices on HiBid — Learn when and how invoices are sent after an auction.
Resetting Your Password — If you're not receiving password reset emails, this may be why.
Still having trouble? Reach out to our support team and we'll be happy to help.